Privacy Policy

Cannonfire (“we”, “us”, “our”) respects your privacy. This policy explains what we collect when you use cannonfire.store, why we collect it, and the choices you have. By using this site or placing an order, you agree to the practices described here.

1. Information We Collect

We collect information you give us directly, and some collected automatically:

• Account & order details — name, email, phone, shipping and billing address, and your order history.
• Payment information — payments are processed by Razorpay. We do not store your card, UPI, or bank details; Razorpay handles that under its own privacy policy.
• Shipping information — your delivery address and contact details are shared with our courier partners (via Shiprocket) solely to fulfil and track your order.
• Usage data — pages viewed, device/browser type, and approximate location (via IP), collected through cookies and analytics tools.
• Communications — anything you send us through the Contact page, email, or customer support.

2. How We Use Your Information

• To process, ship, and support your orders.
• To communicate order updates, shipping status, and customer service replies.
• To send marketing communications, only where you’ve opted in — you can opt out anytime.
• To detect fraud, prevent abuse, and comply with legal obligations.
• To improve the site, our products, and the shopping experience.

3. Who We Share It With

We share the minimum necessary data with:

• Razorpay, to process payments.
• Shiprocket and its courier network, to deliver your order and provide tracking.
• Analytics and infrastructure providers who help us run the site, bound by confidentiality obligations.
• Law enforcement or regulators, only where required by law.

We do not sell your personal information.

4. Cookies

We use cookies to keep you signed in, remember your cart, and understand how the site is used. You can control cookies through your browser settings; disabling them may affect parts of the site, like checkout.

5. Data Security

We use reasonable technical and organisational measures to protect your data. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain order and account data for as long as needed to provide our services and meet legal, accounting, and tax obligations.

7. Your Rights

You can request access to, correction of, or deletion of your personal data by contacting us (see below). We’ll respond within a reasonable time, subject to legal and contractual limits.

8. Children

Cannonfire is not directed at children under 18, and we do not knowingly collect their data.

9. Changes to This Policy

We may update this policy from time to time. Material changes will be reflected by an updated “Last updated” date above.

10. Grievance Officer

In accordance with Indian law, grievances regarding this policy may be addressed to:
[GRIEVANCE OFFICER NAME]
[GRIEVANCE OFFICER EMAIL]
[REGISTERED BUSINESS ADDRESS]

11. Contact

Questions about this policy? Reach us at [SUPPORT EMAIL] or via the Contact page.