Return Policy

We want you to be certain about what you own. If something isn’t right, here’s how returns work.

1. Return Window

You can request a return within [RETURN WINDOW — E.G. 7 DAYS] of delivery. Requests made after this window can’t be accepted.

2. Eligibility

• Item is unused, unworn, and in its original condition.
• All original tags, packaging, and accessories are intact.
• Proof of purchase (order number) is provided.

3. Non-Returnable Items

Fragrance, and any item marked “Final Sale” at checkout, cannot be returned for hygiene and discounting reasons respectively.

4. How to Start a Return

1. Go to Your Orders and select the order, or reach us via the Contact page with your order number.
2. Tell us what you’re returning and why.
3. We’ll arrange pickup or provide a return shipping address.
4. Once we receive and inspect the item, we’ll process your refund or exchange.

5. Refunds

Approved refunds are issued to your original payment method via Razorpay within [REFUND TIMELINE — E.G. 5–7 BUSINESS DAYS] of us receiving the returned item. Shipping charges (if any) are non-refundable unless the return is due to our error.

6. Exchanges

Need a different size or colour? Request an exchange the same way as a return — subject to stock availability at the time your return is received.

7. Damaged or Defective Items

If an item arrives damaged or defective, contact us within [DAMAGE REPORT WINDOW — E.G. 48 HOURS] of delivery with photos of the item and packaging. We’ll cover return shipping and prioritise your replacement or refund.

8. Contact

Questions about a return? Reach us at [SUPPORT EMAIL] or via the Contact page.